FLAT RATE SHIPPING COSTS OUTSIDE THE USA:
CANADA - $50
New Zealand & Australia - $149
REST OF WORLD - $99
*FREE SHIPPING DOES NOT APPLY TO DISCOUNT OR CUSTOM SKIS*
Moment offers FREE SHIPPING for full price orders over $400 USD within the USA. This promotion does not apply to discounted, pro deal, custom or on sale product. Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is safely packed, and processed for shipment as quickly as possible. Skis are typically shipped via Fedex Ground or Fedex International Economy, in some countries we use USPS. Fedex 2-Day shipping is available but does cost extra depending on your location and the weight of the package. This option is available during checkout.
We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know us by email at firstname.lastname@example.org
We can not ship skis to a P.O. Box.
Return shipping is not free.
We ship internationally using Fedex International Economy. If your country is not listed in the drop down for shipping, please contact customer service at email@example.com an international shipping quote. International orders may be subject to import fees, customs, duties, value added taxes (VAT), etc. which are not included in the prices and shipping costs listed on our website. These charges are the sole responsibility of the customer.
We accept returns of our goods in brand new condition within 30 days of purchase. If your item(s) meets this criteria, please contact customer service at firstname.lastname@example.org . Customers are responsible for return shipping costs.
Contact email@example.com for a return authorization. After you have received the okay, please send your return to the following address. Please include a copy of your original packing slip with reference to your email or phone conversation. Ship to:MOMENT SKIS
1060 MARIETTA WAY
SPARKS, NV 89431
Once we receive your return, we will issue a refund to your original form of payment. It may take 3-5 business days for this refund to reflect on your credit card statement once we receive the product.
Please feel free to contact customer service with any questions at firstname.lastname@example.org
YOUR LIFE IS AT RISK. The backcountry is DEADLY. A beacon, shovel and probe are REQUIRED for safe backcountry travel. DO NOT leave home without them and a proper understanding of their use. Have a thorough knowledge of snow safety and current avalanche conditions BEFORE putting yourself and others at risk.